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the actual system is fine, but the website interface for explaining it and buying/managing the subscriptions sucks and is extremely confusing. i've been using HLC and HLO for years and it still takes me several tries each time to find the right webpages to manage my accounts. i can't imagine the trouble newbies would have.
fwiw though, Rob recently acknowledged the problem and said they're working on an overhauled site.
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