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rob
Senior Member
Lone Wolf Staff
 
Join Date: May 2005
Posts: 8,232

Old February 10th, 2007, 10:02 PM
At 07:24 PM 2/10/2007, you wrote:
Quote:
I use gmail without any additional spam filters and checked the spam folder. There's nothing there from you guys. If you're being blacklisted by gmail then I'd politely suggest that maybe you have some problems on your end that need to be addressed as I've been using them for quite some time, and while I've had the occasional issue with an email ending up in the spam folder that didn't belong there, I've never had an issue with legitimate email getting blocked entirely.

In the meantime, I'm still unable to use the product I purchased and don't see any suggestions here as to how I should go about getting my problem fixed.
With regards to gmail, we definitely have NOT been blacklisted. If emails from us are not getting through to you, then the culprit is 99.99% likely to be a spam filter. You insist that's not the case, and we haven't been blacklisted, so I have no idea why emails from us would be failing to get through.

We have users on an almost DAILY basis complaining about not receiving license emails and the like from us. The problem is invariably an issue with spam filters, and most of these users aren't even aware that email providers have separate spam filters that need to be re-configured from the default setting.

I'm not the one who received and responded to your support inquiries. Nor do I have access to any of that information. I simply contacted that person yesterday after seeing your post and got back a confirmation that all support emails up to Friday had been responded to. So I relayed that information here and proposed the most likely explanation.

I have ZERO details regarding the nature of the problem you're experiencing. All I have is the vague references you make in your initial post. Consequently, there is no help I can offer here due to a lack of that crucial information. If you elect to provide the details of the problem here, I'll do what I can to assist. Normally, I would direct you to contact support directly, but that doesn't appear to be a viable option. So outline the problem in as much detail as possible and I'll see what I can do.

-Rob
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