At 07:58 PM 3/26/2007, you wrote:
Quote:
rob wrote:
Have you checked your spam folder? Also, please note that most email providers have their own spam filtering that must be configured separately from whatever email program you are using, so it's possible the email got intercepted there instead.
Well, I found it buried 900 spam messages down (and one of about 150 spams from 3/20). SHould have thought to look there.
HOWEVER, the program won't accept it. It's telling me that the license can't be reused for 120 days after activation, and 6 months haven't past yet since the initial install. I'm kinda screwed for now unless there's a way around it?
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Ah! That's because you've "changed computers" as far as Hero Lab is concerned. Basically, the license mechanism allows the license to be re-assigned on a newly configured system once every 4 months (i.e. 120 days from the initial activation or the last change). The average user upgrades or re-installs the operating system once every 18-24 months, so our system provides for about 5-6 times the norm. However, sometimes exceptional situations arise, and we can readily take care of things on this end when that happens.
The controls are an attempt at a balance between user convenience and protection against users sharing their licenses with all their friends. We'll never be able to find the "perfect" balance, since every user will be different, and it's rare that users make changes in less than the four-month period. We use the controls as a means to police against abuses.
I was able to locate your license and modify it so that you can immediately re-activate it on the system with the newly installed operating system. If this happens again in the future, please send an email to
support@wolflair.com with a quick explanation of the problem, and we can get things sorted out quickly for you. That's usually the fastest solution, unless you happen to get lucky and have me checking the forum shortly after your post. :-)
Hope this helps,
Rob