Kturock,
To be fair though with the developers at Lone Wolf they are a fairly small company. During Gen Con, Paizo Con and Holidays they tend to be a little slower to respond... but they DO respond. I am not using this as an excuse as I am sure you do not want to hear those.. more or less as an explanation.
I have had Hero Lab now for two and a half years and I love it. I could not show it off more than I already do. The community in and of itself is usually quick to respond if some one from the company does not and they can answer my questions almost as good if not better at times. No one company is perfect but Lone Wolf has always been decent in trying to get things done when something does go wrong. So if you do keep the software you could become happier with it then you are now. But I would understand if it is not meant to be either way.. I wish you well on your choice and as a user myself I hope you change your mind and keep the software. I think you might grow to like and appreciate it!
