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I'd try resubmitting a ticket. I know they've had problems with their problem reporting system in the past. Make sure you give them as much info as possible and put a copy of your master.realm on one of the cloud services like box.com and provide LWD with a link to it in the ticket.
Also, please remember that they are probably working very hard on their two major projects. The content market and hero lab online. It is also the last week before Christmas now, and people do end up using some of their time doing last minute (or hour) shopping. Of course some of us that like to procrastinate cut it to the second.
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