Thread: Sync Timeout
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meek75
Senior Member
 
Join Date: May 2007
Location: Louisville, Ky
Posts: 318

Old June 21st, 2019, 08:56 AM
Quote:
Originally Posted by ri_gamer View Post
So after waiting a month for a solution to not being able to open Real Works, i gave up and renamed my master realm. Now I am able to open the application again, but when attempting to sync I get a constant "Sync timed out" message. I've been a big fan of Realmworks and have hoped for the best. But I get the impression as a software engineer with many years of experience, that the product just is not ready for prime time.
Disappointed to hear that customer service is living down to its rep again. Things had gotten better for a little while and I was hearing better things. This is a busy time of year for the folks at LWD due to lots of conventions and that is probably a lot of the reason for the slow response time. However, there is no acceptable excuse for leaving an issue unanswered that long. Fear over losing access to my realms is one of my biggest issues with RW.
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