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2 hrs on a Sunday morning when I wanted (I won't say needed) to access my characters. This would also be prime time weekend for Europe. If I wake up at 2AM and can't sleep and decide to work on HLO, then it should be available since that's what I paid for and that's what is promised. No way am I scared of change and I've got the bloody fingers to prove it. But users should be concerned of a lengthy outage that impacted customers. And, it seems, LWD doesn't want to even post here to explain or defend. I want this to work, but it HAS TO WORK. Playing in the big leagues with 24/7 availability means 24/7 support and uptime.
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