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I started getting this message for a character that was otherwise valid. I'm not sure what changed. (The message is a bit opaque, so it's hard to guess what's really wrong.) Starting level is 1, 3000 earned xp taking it to 4. There are no other errors reported by the interface.
I can't follow the solution in the previous response, as I'm not sure what it's referring to. Perhaps the Settings menu has changed. (By "Settings menu", I mean the gear icon in the upper right when viewing a character: Generate Statblock, Print, About Hero Labs, Release Notes, etc -- but no Starting Level group.))
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