Quote:
Originally Posted by Bidmaron
Dark Lord Galen, he did not address two of my observations: specifically, why are bug reports not getting acknowledged on a timely basis any more and why are we seeing so precious few updates? Even when they were working on getting exports working so they could get the CM in place, we saw better turnaround in both respects. So, something is taking the air out of RW, and if it isn't the CM, what is it? If the programming resources dedicated to RW had remained constant, we would at least see some updates it would seem.
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Point Taken, I had a binocular view of the rebuttal (mainly my own
,) since he dissected my earlier thread for the rebuttals.. but your points are valid.
Not known to defend LWD much myself, but since (as LWD Rob has rebuttaled elsewhere) the group that is LWD is relatively small (ie 20 people is probably too much credit here) and they are divided into two defined camps (ie Herolab / Realworks) which are further sub-sectioned by game system, I would imagine based on who responded in what community threads (ie Shadow, Sedric, Silvaris, Farling, Ian, Joe, etc), the list of actual support personnel dwindles rapidly (especially if you remove community volunteer support)... so your questions are certainly is one of concern.
I ran into similar support issues, and finally via a thread elsewhere by Michael (aka Parody) I just resolved it myself.. but in some cases you are at the mercy of LWD..
As in a different support case I have. One of my player version I have that is still DOA after 2 years... I simply, but sadly gave up and purchased another license to keep the only player that actually uses it at my table running.
