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rob
Senior Member
Lone Wolf Staff
 
Join Date: May 2005
Posts: 8,232

Old December 28th, 2010, 01:15 PM
As a general rule, this should NOT have happened. Updating to a new version of AB should NOT require a license transfer.

In this situation, it's quite likely that the update to XP SP3 triggered a change in something small which impacted the "identity" of your computer that is generated by AB. Without researching it further, I'm not aware of what that might be, but it's highly probable.

Some of the new functionality added to AB 3.3 requires that XP SP3 be installed instead of only SP2, hence the new requirement.

As Colen mentioned, early license reassignment is given top priority in the support queue, so Nancy ought to get that handled for you shortly (she handles tech support requests). In the meantime, we'll need to go back and investigate what could potentially be changing with the update from XP SP2 to SP3.
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