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John,
First off, my apologies for not getting back to you when you first
sent your message! I looked and could not find your messages any
where, only to find that they had been filed in my junk folder as
spam. One in a million support messages are ever filed incorrectly,
and I completely apologize for it being yours.
I will handle your question through your other message right now.
Thank you
Nancy
LWD Support
On Feb 10, 2007, at 7:24 PM, Fulminata wrote:
> I use gmail without any additional spam filters and checked the
> spam folder. There's nothing there from you guys. If you're being
> blacklisted by gmail then I'd politely suggest that maybe you have
> some problems on your end that need to be addressed as I've been
> using them for quite some time, and while I've had the occasional
> issue with an email ending up in the spam folder that didn't belong
> there, I've never had an issue with legitimate email getting
> blocked entirely.
>
> In the meantime, I'm still unable to use the product I purchased
> and don't see any suggestions here as to how I should go about
> getting my problem fixed.
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