Not to be a jerk and I do not mean to imply anything, but just in case you do not know where it will show the races, there is a drop-down at the top of the screen, to the right of "Name".
I cannot think of any reasons why it would not show any races unless perhaps you have a source selected that only has Humans. Do you perhaps have a source checked that would preclude other races?
Evil wins because good rolls poorly .... or the players are not paying enough attention to the game.
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