Admittedly too late to be useful for the OP, but potentially useful for others in the future...
If you don't see a proper Hero Lab icon within RW, then it means Hero Lab has not been installed in a manner that RW can detect and communicate with. When only a head silhouette is shown with a tiny HL beaker badge on it, you can view the contents of the HL portfolio as a statblock within RW, but there is no communication between the two products.
Our assumption is that there may be users who are interested in RW but not HL. So we have to behave smoothly for those users, allowing them to see the statblock embedded within the HL portfolio, but that's all we can do.
