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CeaDawg, do you have HL installed on more than one computer?
If so, on each copy, go to the Help menu, choose "About Hero Lab", and look at the license number that's listed on that. What normally causes the problem you're describing is when someone uses the same license number for more than one computer, meaning that each time one of them is used, HL thinks you're trying to move that license to another computer.
To use HL on multiple computers, go to the License menu, choose "Obtain Secondary License" and follow those instructions. That will get you a free secondary license number that you can use on one of your computers, so that you can use your primary license number on only one of your computers. (That option is also where you can purchase the 3rd and 4th license numbers that are an option for HL).
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