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Having looked at the screen shots, this is a problem that only two people have reported over the past 2+ years (i.e. since we released AB3). I just spent some time looking at the code, but there just isn't a good explanation for this behavior. The only thing that I can imagine causing this is some sort of corruption of the product installation. In the two previous cases, I ended up having the users re-install AB. The re-install fixed everything both times. Since there isn't a better explanation at this point, I think a re-install is the best (and safest) course of action for both of you.
I would really like to understand how this problem is occurring. What new tools have been installed on your computers between the time when AB was working and it became corrupted? Also, what tools have been updated during that interval? Any clues you can provide about what is causing the problem would be much appreciated.
-Rob
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