Quote:
Originally Posted by Beardydude
In the meantime, I'm off to go and choose between Roll20, Obsidian Portal and BeyondTabletop instead!
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That's kind of like saying, "I don't like the way you build your cars. I want a better one. So I'm going to buy a Sopwith Camel instead."
HeroLab is character creation and management. Roll20, Obsidian Portal and BeyondTabletop are VTTs or campaign management. They're both aspects of gaming, but separate aspects.
I've used HeroLab for many years. I've reinstalled my entire OS, or migrated to a different system many times. I think I've only had maybe two reactivation issues. Otherwise, it's been seamless. I hate anti-piracy measures that get in my way. Hero Lab's doesn't. It just simply doesn't.
And when I have had those two reactivation issues, it was solved with a simple email. Just one. I never had to send a second one. I never had to answer any questions or show proof of purchase or prove or justify anything.
Granted, I was using the email address I registered with, and that is an important aspect. But all I had to do was just say, "hey, it's me. I'm reinstalling. Please reset." And within 24 hours, it was done. That easy. That simple. That friendly.
My experience as a Hero Lab customer has been vastly different than your perceptions as a prospective purchaser. I will stand by them 100% on this.