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We started 4e after the use of the downloader was discontinued, but I do have a ddidownloader folder that contains the .dat files (which do seem to contain Hero Lab XML); I tried moving that folder out of the Program Data folder and my 4e character looks to open normally.
You may need to save your custom files, delete 4e, and re-download it.
Currently Running: Pathfinder Second Edition
Currently Playing: Pathfinder First Edition, Star Trek Adventures
Former HL Games: D&D 4e & 5e, Mutants & Masterminds 2E & 3E, Savage Worlds
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