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I upgraded to Hero Lab 5.1 on my primary computer today. I bought a license for Hero Lab a couple of months ago. I only use this license on my primary computer. After the upgrade, I received a dialog stating, "Your installed license is configured for a different version of Hero Lab and cannot be used. You must obtain a keyfile for the current version. To accomplish this automatically, please go to the 'License' menu and select 'Reactivate current license.'
Until your license is properly updated, Hero Lab can only run in demonstration mode. For the current game system, you you [sic] will only have access to a limited set of the powers, skills, and abilities available in the licensed version of Hero Lab. You will also be unable to print and save your character."
Fine. So I followed those instructions, and received a second dialog stating, "This license number cannot be automatically reassigned yet. To combat software piracy, licenses cannot be automatically reassigned for 120 days after they are issued, or for another 120 days after being reassigned. For further details, consult the Hero Lab license agreement. ..."
The upgrade clause in the license agreement covers upgrades to one's computer within 120 days, not upgrades to the software. Even if it did specify the 120 day rule for upgraded versions of the software, this would still be blatantly unfair, especially since there is no warning during the software upgrade process itself. Lone Wolf's hamfisted anti-piracy effort is effectively penalizing legitimate paying users like myself by a) not clarifying in the license agreement or the update dialog that software updates on a single computer will cripple the software, either for 120 days minus the time since the previous install or upgrade, or for the ridiculous three business days for a renewal request; and b) not just automatically renewing the license for an upgrade in the first place.
Don't treat paying users like pirates. Fix this.
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