Maybe I'm way off base here. But take a look at the number of threads in these forums that include license issues...
At first glance I found all of these on the first pages of the "Website Support" and "HeroLab Discussion" sections...
http://forums.wolflair.com/showthread.php?t=20079
http://forums.wolflair.com/showthread.php?t=19692
http://forums.wolflair.com/showthread.php?t=19659
http://forums.wolflair.com/showthread.php?t=14450
http://forums.wolflair.com/showthread.php?t=14167
http://forums.wolflair.com/showthread.php?t=20356
http://forums.wolflair.com/showthread.php?t=14986
http://forums.wolflair.com/showthread.php?t=20428
I'm sure there's more. You guys would know better than I, you're dealing with it every day. But you have to see the trend of dissatisfaction with the current DRM system. You guys offer good support (after a couple business days) but why not eliminate the need for so much support in the first place?