Seems this might be the reason:
Quote:
Welcome D&D Insiders
The D&D Insider digital tools are located here, for the fourth edition of the Dungeons & Dragons tabletop roleplaying game. Please note that users must have a new Wizards Account (as of 03/21/2017) in order to access these tools. http://ddi.wizards.com/
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I am curious, did they offer any email or notice for account updating?