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Lurker37
Junior Member
 
Join Date: Apr 2014
Posts: 2

Old April 27th, 2019, 07:37 PM
This isn't a beta issue - it's happening on the live version ( v8.8h ) as well.

to reproduce:

open Hero Lab.

Look at bottom panel to see this Notification: "New(1): PDF Plug-In for Windows (V1.8)"

Click on "find updates"

Select PDF Plug-In for Windows (V1.8)

Click on Download

you can either
  • launch update("Yes"), get the error, close Hero Lab, retry
    OR
  • close Update ("No"), Close Hero Lab, go to "C:\ProgramData\Hero Lab\download\" and run pdfcanvas18_win_install.exe

Run the install process.

Check Windows Settings - > Apps to confirm PDF Canvas has installed successfully

Re-open Hero Lab

Look at bottom panel to see this Notification: "New(1): PDF Plug-In for Windows (V1.8)"

Hypothesis: Hero Lab Updater has an icorrect name/registry key for the plug-in.
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