Unfortunately, sometimes things go missing. And we can't respond to what we never receive. All we can do is apologize and try to make sure you can get through in the future. Please try sending an email to
support@wolflair.com one more time so we can see what's going on. Please send from the same email that is associated with your account, which looks to be a Gmail account. If it gets through to us you will receive an email back with a case number.
Thanks!