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I hope I have been respectful. I appreciate that they have serious business decisions to make and real employees salaries to pay.
I would guess that new product lines generate a burst of revenue, which is important for all small businesses. Sadly, it feels to me that they're trading existing customers for new customers. That's a strategy that works up to the point of customer/market saturation; then the new customers are also old customers of different products and our expectations of the future aren't based just on the new product but on our experiences over time.
Anyway, I've said what I came to say and I'll leave it there. I wish everyone well.
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