Quote:
Originally Posted by dungeonguru
That's a mixed and bad example. You should be thinking more about Yelp! or maybe the BBB (better busines bureau) or bad amazon reviews. The only negative reviews that should be deleted are the ones that are obviously faked or sourced from a competitor. Otherwise, the product owner should reply and ask what the problem is and ask for the customer to improve their score or review.
That's called simple public relations and customer service.
Ignoring the customer and deleting negative feedback is just a horrible and unethical way to do business. BJ, Rone and others try to provide feedback when these threads get heated enough, so I'm not accusing LW of being unethical, just giving an example of what I consider to be unethical. BJ took down the "CM Coming in 2016" snipped on the product page based on feedback at one point, which points that we can have a civil dialogue and help both the customer be happy and help LW do better.
My personal opinion is that they could do better with providing updates. I didn't see many updates about anything that happened at GenCon other than some booth info on facebook, I would have liked to see any stories even if it was only to say that one of the LW folks in attendance had a great time at a PF2 playtest or finding a new pub in downtown Indy.
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Companies routinely remove comments on FB. It is no where near like reviews on Amazon. Amazon could care less if product XYZ got a negative review.
Forums are generally an open discussion area and most companies don't moderate them much, though some do.
FB is marketing platform for businesses. Do you think ABC would allow someone to run adds saying how horrible ABC is?
Here is a guide for companies on how to moderate your FB posts:
Guide
You can hide negative posts so only the poster and the posters friends can see it so probably better than deleting.