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I checked with Nancy on this - she's the one who handles our front-line technical support. She says she never received an initial support email from you four days ago, but she did receive a follow-up email from you yesterday. That means something strange happened to the original email you sent, which we need to investigate. Can you please provide us with the date and time that you sent that email, along with the email address you sent it from? Also include the date/time of the automatic response email you received. Once we have that info, we can investigate what happened on this end.
Please send the details to helpdesk at wolflair dot com.
Last edited by rob; June 7th, 2010 at 10:46 AM.
Reason: Added email address
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