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Colen
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2008
Posts: 4,690

Old February 11th, 2010, 09:09 AM
Unfortunately, we found that if we used a "friendly reminder" as the first contact, people just ignored it. We almost always needed to send a follow-up message in a harsher tone to get them to do anything, otherwise they assumed it was just a request and not a requirement.
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