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I have to agree. I had all but 1 (doesn't really like digital sheets) of my 5 player group on-board to try herolab.
2 people noped out when they found out they'd have to pay to even try it beyond 1st, because lets be honest, 1st level isn't enough to try it with. Especially since you are first level for 1 or 2 sessions at most for the playtest.
Not even the 60 day return window was enough to get them to try it.
4th level demo, I'd have gotten them on board, they'd have been able to try it out for 2 characters.
Oh, and ditch that conditions cap of 1 condition. That's definitely too restricting.
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