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Shadowchemosh, you are a well respected member of this community and everyone respects your opinion however, I have to politely disagree with you. You see, as a consumer and customer, it is my right to express my displeasure at an organization, be they big or small. I've been working in the customer service industry for over 30 years and having to deal with customer dissatisfaction, while unpleasant, is part of what you sign up for when you are selling a product or service. They go hand in hand, no organization can escape this.
Now, how you deal with those complaints is what will dictate your long term viability as a company. The most important thing you can do is to listen to your customers and acknowledge them; if you don't... well you do so (or don't) to the detriment of your organization.
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