Can't Activate Your License?
Are you trying to install Hero Lab, but can't activate your license? If so, here's how to get your problem solved and your license activated as quickly as possible.
Please read the following carefully.
Do not post a thread about it - if you do, we will most likely reply with information from this thread and/or tell you to email
support@wolflair.com. Following the instructions here will allow you to solve your problem faster, trust me.
1. Do you already have Hero Lab installed on another computer, that you want to keep using? For example, are you using Hero Lab on your desktop computer, but you also want to use it on your laptop?
If so, go to the
License menu within Hero Lab and choose
Obtain Secondary License. This will email you a second license number. Use this license on the second computer.
2. Are you already using your secondary license? For example, are you using Hero Lab on a desktop and a laptop, but you also want to use it on your netbook?
If so, you can purchase up to 2 additional secondary licenses at
http://www.lonewolfdevel.com/, our license administration web site, to use Hero Lab on up to 2 extra computers.
3. If your problem is not covered above, you will need to email technical support.
Hero Lab allows you to reassign your license automatically every 120 days (approximately every 4 months). If you try to reassign it before then, you'll receive an error. For example - Adam installs Hero Lab on January 1st. In March, he gets a new computer to replace his old one and tries to install Hero Lab on it (with the same license number). Because it's been less than 120 days since he first installed Hero Lab, the license will not reassign automatically.
If this applies to you, send an email to
support@wolflair.com asking to have your license "unlocked".
IT IS VERY IMPORTANT that you include the following information:
- The email address that your license is tied to
- The license number that you are trying to reactivate
Send an email containing this information to
support@wolflair.com. You should receive a confirmation reply within 10-15 minutes - if you do not receive this message, make sure emails for
support@wolflair.com are not being sent into your "spam" folder.
If you include the right information, you should receive a response and have your license unlocked within 3 business days. If you omit any of the above details, we may have to ask you for further information - this will delay your license unlocking, so please include all of the above data to make sure we can process your request as fast as possible.
4. If you have a question that isn't covered by the above, email support@wolflair.com or post it here and we'll do our best to answer.
Hope this helps!