At 01:57 PM 6/23/2007, you wrote:
OK, the crash log is helpful, and we're trying to figure this out. Based on where the crash is occurring, I really need answers to some additional questions.
Does it crash before or after you load a game system? When you launch HL, it normally displays the "Select Game System" form. Does HL crash before that appears? Or does it crash after you select the D20 game system?
If it crashes after selecting the D20 system, does it occur before the "Building User Interface" progress message or after?
If it crashes after the progress message appears, does it crash before or after the "Configure Hero" form appears?
If you are taking any steps during the launch process that we should know about, please make sure to list them. For example, are you launching HL directly via the Start menu or are you lauching HL by double-clicking on a saved character? If the latter, then it's likely there is something about the saved portfolio that is causing the problem, in which case we need you to provide us with the character. Whatever you are doing, please tell us the steps you are taking.
If you want to maximize the speed with which we can get this fixed for you, tell us all much detail as possible. The less detail we have, the longer it will take us to figure this out.
Thanks in advance for taking the time to provide all the details....