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Originally Posted by gmanor
I have a similar problem, both on my machine and my wife's. After every update all our custom magic items disappear. It's extremely frustrating to have to redo all our homebrew items and such after every update. Any ideas how to correct this problem?
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If Hero Lab has errors when you load the game system, then it goes back to demo mode and doesn't load ANY custom user files. If the error is with a HL update - send them a bug report. If the error is with something in a custom file or the community pack, then you need to tell the community what error you get so that someone can help you fix the problem.