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Originally Posted by Maidhc O Casain
And that has changed… how?… since Rob made that statement?
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My point was simply that Rob was sincere when he said there were no plans to drop HLC. In other words, I believe that he meant what he said when he said it. But I think the tides have turned.
Supporting HLC is a drain on resources with little or no payback. LW is pushing hard for people to subscribe to HLO so that they have a constant revenue stream. But supporting HLC costs them money and makes them very little in return.
I'm not disputing your attitude in regards to managing a business and what the proper approach is when dealing with customers. (I also run my own business. And if I tell a client that "such and such isn't going away", you can bet that I'm going to hedge my statement by saying, "no plans at this time" or "for the foreseeable future". I particularly like that latter phrase, because no one can foretell the future with any degree of accuracy.
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He said it in no uncertain terms, with no caveats or conditions (see my quote below).
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Well, the last sentence of what you quoted says, "We have no plans to stop supporting..." As I pointed out, their plans have changed.