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I have had a lot of frustrations with cusomizing Hero Lab. And sure, I wish it was simpler. A lot simpler. So many things I want to do in Hero Lab, I can do more easily in VB or PowerShell (for example). But those things are specific in scope.
Hero Lab is designed to accommodate any game system. GURPS, various iterations of D20, FATE, CoC, D&D 4E, Doctor Who, Savage Worlds, Cortex, and various others. It was designed to accommodate a large array of complex systems with different ways of determining different types of traits, powers, spells, conditions, penalties, effects ...
If they just focused on Pathfinder, or even just on D20, then yes. I would say it's too complex. But it's larger in scope than that.
Could it be simpler and easier to customize without losing its versatility and adaptability? Maybe. I don't know. But for anyone who's complaining, I invite you to list Hero Lab's closest competitors and compare and contrast.
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