Yes. I clearly stated in my last post that I blamed myself for not
researching the nature of this software.
That said, I should not, as a consumer, be expected to follow every
link on the webpage before buying the software. It should, in my
opinion, explain up front and in no uncertain terms what the current
incarnation of the program can and cannot do. Even the 'anticipated
release dates' page does not clearly state what armies are available
and what ones are not.
Yes, I COULD have done more homework. But again, why should I have
to? Caveat Emptor is a fine philosophy and all, but its hardly user-
friendly for new users of the software. When I pay 40 dollars for
something, I expect to know its inherent weaknesses before doing so.
Neither the Overview, Product Detail, Word on the Street, nor
Ordering pages indicated that this was 'incomplete' software that
MANY users would be completely unable to use subsequent to
purchasing.
Ultimately, as I said, the fault lies with me. I cut the check
before fully researching what I was buying. But I will certainly say
that Wolflair did NOT make the weaknesses of its product clearly
known beforehand. Had there been a line on the ordering (or overview
or details) page that stated, "Caveat Emptor: Not all army data
files have yet been completed for this. Unless you are playing X, Y,
or Z, you will NOT be able to use this software." I would have felt
much more fairly dealt with.
In closing, I will say this. I own a service-based website that
handles over 125K customers per fiscal year. I make the limitations
of our service known in the User Agreement, but if someone does not
read it carefully enough and they express dissatisfaction with our
service, then they are -instantly- refunded the cost of service.
It'd be nice to expect the same here. But, again, I acknowledge that
the blame ultimately lies with me for being a careless buyer.
--- In
armybuilder@yahoogroups.com, "ghazhkull_thraka"
<k_kittle@f...> wrote:
>
>
http://www.wolflair.com/rightframe.php?
> context=army_builder&page=anticipated_release_date s
>
> Been there since they released AB3. And if you used AB2.2 then
you
> should have known that the files are written by volunteers.
> Wolflair never once implied that the 40K files were ready. You
have
> no one to blame but yourself.