Quote:
Originally Posted by ShadowChemosh
The thread may not have been as toxic and hostile as many gaming sites have had. No one directly threatened to kill Rob or his family but it still served no useful purpose.
Everyone knows the CM is late including LW and having yet another thread filled with a echo chamber of complaints does nothing. Plenty of sites exist for this purpose already like Facebook or Twitter.
Its pretty clear that the only valid date is " when its done". Pretty much everyone has a simple choice. They walk away from RW and its products or you accept what the software does "today" is helpful for you. The software as is with import/export is just about perfect for myself. I still run into some bugs but so far I can fix them all myself.
The deletion of the thread should also clearly show the level of frustration on the LW side. At my own job customer service reps that deal with the "end" customer is in a totally different building. I personally never have to deal with the "hate" that is spewed at customer service. Good or bad my company keeps this separate for a reason as it prevents the drag down of all employees. In addition my work place has a huge HR staff dedicated to making the work environment safe, happy, professional and a "positive" place. This is because few people actually enjoy a day filled with negative emotions. The impact to performance is staggering when people are not happy. Hmmm anyone remember Rob being sick for many months now?
LW has no such protection. Every employee has to engage the community directly on TOP of doing their normal jobs. I am pretty sure few of us would stay at our own jobs if we had to deal with the general public all the time. I would totally want to drill a hole in my head if I had to deal with it for my day job! 
I am not even free of adding to the problem myself. I have had to face the truth that a few things I posted where not really helpful but just empty complaints. Its something I plan to correct and maybe its not a bad idea for everyone to take a moment to reflect on what they write BEFORE they hit the "submit" key. Its really easy on forums/internet to forget that another human with feelings is reading what you wrote. Not an empty emotionless company. |
That is really mind boggling.
For years when I was lead coder on a smallish software project the final level of CS for the program were the various coders under me and for problems they couldn't resolve me. We had people to catch the stuff that wasn't software bugs or misconfiguration issues but for stuff that needed an actual engineer the users got one who both knew the program and could confirm whether something was a bug that could only be solved by pushing out an update or was something that could be fixed by changing a setting or something else locally.
We consistently ranked at the top of our industry in customer satisfaction. There was a reason for that. It certainly didn't involve insulating the coders from the end users.