[Dhrakken]

Originally Posted by rob

Whoa! Your license isn't activated?!?!

Alright, I just re-read your first post and saw your comment that you're waiting for your license to be activated (which I unfortunately overlooked the first time). I don't understand. There is nothing we need to do manually on our end to activate your license. That's all done automatically, provided you complete the various steps involved.

Here's the process...

When you purchased Realm Works, you should have been issued an activation code. From there, you download and install the product. When you first launch it, you're prompted to login or create a new account. You would create a new account, during which you provide the activation code. You then need to confirm the email that gets sent to you, after which you are good to go.

So... Where in the above process are you stuck?

If you're waiting for the email, it probably went to a spam folder, since those get sent out automatically by the server. If you can't find the email and you use a GMail account or other web-based email account, you need to check THERE for the missing email (in the spam folder). If you still can't find the email, make sure to configure your email account to accept all emails from "no-reply@realmworks.net". Then go through the activation process again. Doing it again will invalidate the first attempt and send the confirmation email again. At that point, you should be able to complete the process and get started.

If you are stuck somewhere else in the sequence, then you hopefully just weren't clear on how the whole process works. Please go through the steps again, and it should work smoothly for you this time. You might also want to double-check your email account configuration to ensure you get the confirmation email from us.

Hope this helps!

My situation might be a little unique... you see, I purchased Realm Works earlier in the year and requested a refund after a couple of days because the product was too overwhelming to me. Now, having spent a considerable amount of time with videos acclimating myself to the product, I have repurchased Realm Works but my account is locked. I have sent an email to support so hopefully this can be resolved shortly.