View Single Post
kbs666
Senior Member
 
Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,690

Old August 6th, 2018, 03:34 PM
Quote:
Originally Posted by Toblakai View Post
Companies put themselves on FB for advertisement. It is "their" page, some businesses only have a FB page and not a website. It is their right to control it and it would be very irresponsible of them to allow negative posts on their site. We can agree to disagree here I guess, but I suspect you will not find many major companies on FB that does not remove/hide posts.
Every company hides or deletes some posts. Trolling posts, hate speech, foul language, ads, porn. that type of stuff. A company that deletes negative comments is going down a very bad road. Because those frustrate customers will simply go somewhere else and be even angrier. Better to respond and try and find a solution to why they are unhappy. Then later potential customers see a responsive company working to fix problems engaged with their customers. And trust me now a days people know how to use Google and search more than FB before buying stuff. they will find where ever those griping customers go once the comments are deleted from the official FB page.

my Realm Works videos
https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw
kbs666 is offline   #507 Reply With Quote