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That's a workflow that we overlooked when designing how everything works. We're gonna have to give that some thought and figure out the best way of accommodating it cleanly. In the interim, the approach you utilized is probably the most straightforward, albeit annoying, stopgap solution.
Moving the character outside the campaign and then back into it SHOULD work correctly. The caveat is that, since the players have apprentice accounts, the characters must be assigned ownership to the campaign so that they inherit access to all the content from your patron account. If you DID that, then please open a support ticket, as that would be a bug. If that final step was not taken, that would explain why the characters remained limited.
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