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Thanks for the reply. More than anything I was unsure as to whether you got the support request at all with all of the site problems you were having. As a suggestion to avoid problems in the future and to enhance your customer support you might consider an automated reply for your support mailbox. This could provide multiple benefits, first and foremost it would let your customers know that you received their request. Also if you included a list of approximate time frames for support replies it should ease the wait for many people.
Also out of curiosity how many people do you have working at your company?
Thank you
Mindcloud
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