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It might not be the same error for both of you.
From what I can tell from the portfolio gmerrick posted it might be that thieves' tool proficiency is rewarded from both Urchin and Rogue and this is supposed to add a "free" tool choice on the skill tab due to the overlap.
I'm not sure why the portfolio isn't working though. I created a fresh rogue with Urchin background and my skill tab shows under tool proficiencies a line that goes:
Add tools from training (0 of 1 extra)
where yours doesn't.
If this is an older portfolio, it might be worth trying to create a new version of this character in a fresh new portfolio to see if something just needs to be refreshed.
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