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squirrelysama
Junior Member
 
Join Date: Oct 2019
Posts: 1

Old October 5th, 2019, 07:53 AM
From my understanding of the issue the update installer places the required files (the PDFcanvas and PDFlib dll files) into the folder "C:\Program Files (x86)\Hero Lab" regardless of where the user has installed Herolab on their PC. This issue only seems to exist for the 64bit version afaik, I am unsure if it also does the same for other updates as I have only attempted to install the PDF viewer update file since upgrading.

Basically to fix the issue you only need to go to the location "C:\Program Files (x86)\Hero Lab", it should likely only contain the PDFcanvas64 and PDFlib64 files inside it, move those files to the location you have installed Herolab on your PC. No need to uninstall or reinstall anything. Sadly this correction can only be done manually as the update installer doesn't give the option to choose the install location (normally not an issue as the 32bit version just installed where Herolab was installed anyway).

Hopefully this helps.
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