@hamer2fall, I definitely get why you're frustrated. The licensing system works for the vast majority of our users, but people
will run into problems if they mix up their license numbers. This was the case with your devices. As I just replied to your license reassignment request, once you have a separate license number of each device, you shouldn't run into any more issues moving forward.
If you ever forget which device each number is assigned to, you can review your linked license numbers on
www.lonewolfdevel.com.
We developed this licensing technology over a decade ago, and it works extremely well. Every year, there are a couple of users who take exception to it vociferously because it becomes an issue at an inconvenient moment. However, there are tens of thousands of gamers actively using Hero Lab at their regular gaming sessions every week. So the overall incidence level of problems is comparatively TINY, and users are typically back up and running significantly faster than lots of large companies even provide a coherent (let alone competent) reply. We continue to make small improvements to this system over time, but we have no plans for an overhaul at this time. Why? We have yet to think of or find a licensing system that results in well upwards of 99% customer satisfaction while still providing excellent security against hackers. That's what we have today, and any proposal has to yield at least comparable results.
As to our
estimated response time of 1-3 business days, we're a small company (we have only one full time technical support employee) and cannot have support staff working 24/7. Given our limited resources, I'm quite proud that we often respond within 24 hours.