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The issue is that all too often, users are reporting bugs when we're at our busiest. There are some times when we have the chance to look over the forums and turn the issues we find into cards, like this, but there's too many times when we don't, and we're worried about issues getting lost at those times. So it's best to get into the habit of reporting them through our bug tracker, because then they're seen first by CS, who can start collecting the necessary details even if the rest of the team is concentrating on finishing a project and even if we're busy, it's filed away for later.
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