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I am sorry for your dissatisfaction. I believe that a 24 hour turn-
around time for a support question is not a sign of bad service. We
work very hard at trying to keep a very high level of customer
service. I have already corrected the email address mistake and have
sent your license material to you through email, hopefully you have
already received it. If you have any more questions, please reply to
me directly and I will gladly assist you in any way that I can.
Nancy
LWD Sales/Support
On May 8, 2008, at 3:06 PM, Pylar wrote:
> Ok, well after reading the forums I don't feel so bad that I am the
> only one who entered an incorrect e-mail on their website to receive
> the license key for their Army Builder purchase. I am how ever
> disappointed that it has been 24 hours since my e-mail to product
> support and have not gotten anything back from this company. In fact
> I called yesterday after I realized my mistake and actually got
> someone on the phone. The person told me that 'He didn't have time
> to help me cause he was busy' That is just unacceptable in my book.
> I work hard for the money that I earn, and when I decided to spend
> it with a company it is only right to expect my goods in return. Not
> some story from someone that is just too busy to help. I have now
> left multiple message on their machine, and still nothing. What kind
> of business is this?? I am active at several different gaming stores
> in my area. Many of which are GW vendors. I certainly will let every
> player I know just how difficult it is to work with Lone Wolf. I
> know it's only a 40 dollar purchase, but with out your customers you
> wouldn't be in business.
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