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Hello.
I've been a customer and hero lab user for several years now. Occasionally, I have to upgrade devices. When I do, the transition can either go smoothly or be an exhaustively obtuse ritual that can result in waiting days... DAYS just to access a product that I PAID FOR, and just wanting to walk away from the product altogether.
This was a draconian and atrocious system in 2008, and the fact that I'm still dealing with licence activation timers and limited device access in 2016 is hilariously outdated and embarrassing to Lone Wolf Development.
We live in an age where people use multiple devices and should be able to access their paid services on those devices at any time.
I understand piracy is a problem, but DRM that forces the user into restrictive policies, jump through obtuse hoops, and can result in DAYS before service, is UNACCEPTABLE.
Can we all agree that access to a TABLETOP SPREADSHEET SOFTWARE should NOT require more security measures than a major banking institution?
It's time to stop treating your customer base like criminals under house arrest for just wanting to play their campaigns on a new device. Take off the plastic gloves, put down the metal detectors, stop the pat-downs and find a better way.
I'm sure I'll get my licensing situation sorted out, but by that time, I'm not sure If I'm still going to want to even deal with it anymore.
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