So, this happened upon first trying to launch the encounter builder. I followed the instructions of the email and successfully finished the import with no problems. Everything seemed to be functioning as normal. Then I clicked the Encounter button, and ...Error message! Following the message, the program froze up and the computer had to be restarted.
HeroLab.exe has encountered an error and needs to close.
Please email a DESCRIPTION OF WHAT YOU WERE DOING, in as much detail as possible, along with this message, to
support@wolflair.com. PLEASE NOTE: Unless you tell us what you were doing, we won't have enough information to fix this problem!
Right click and choose "Copy to Clipboard" to copy these details, or you can find them in this file: C:\Users\User\AppData\Local\Temp\lwderror13716.txt
C:\Program Files (x86)\Hero Lab\HeroLab.exe
4.3b 407
major: 6, minor: 1, build: 7601, platform: 2, version: Service Pack 1, spmaj: 1, spmin: 0, suitemask: 00000300, type: 1
ACCESS VIOLATION
Address: 0x0060e244
Type: bad read