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Forum: Hero Lab Online Discussion May 12th, 2023, 12:44 PM
Replies: 4
Views: 2,640
Posted By Ryan F
Hey there, Hmmm, very strange indeed. I'd...

Hey there,

Hmmm, very strange indeed. I'd like to ask you to send us a message to the support inbox address you'll find in my signature. While you're getting that setup I would like to also like...
Forum: Hero Lab Online Discussion May 7th, 2023, 08:12 AM
Replies: 6
Views: 1,735
Posted By Ryan F
Hey folks, Yup, Daniel is right, we got a...

Hey folks,

Yup, Daniel is right, we got a few reports of this and confirmed the new and broken behavior of the profile picture output just as you've all found. It's been passed up the chain and as...
Forum: HLO - Shadowrun March 10th, 2023, 09:35 AM
Replies: 3
Views: 3,290
Posted By Ryan F
Hello, It most certainly sounds like...

Hello,

It most certainly sounds like something is going awry. At this phase I don't quite have enough context on the Campaign that this is happening with or how it's configured let alone...
Forum: HLO - Pathfinder 2nd Edition February 8th, 2023, 12:25 PM
Replies: 3
Views: 1,225
Posted By Ryan F
Hello, Thank you for the heads up, our team...

Hello,

Thank you for the heads up, our team took at look at this really quickly and has at least partially reproduced this so we are taking a look at what is happening.
Forum: Hero Lab Online Discussion January 13th, 2023, 07:34 AM
Replies: 1
Views: 1,747
Posted By Ryan F
Hello, Hero Lab Online is actually our...

Hello,

Hero Lab Online is actually our primary focus, so to speak, and is very much NOT dead in the least as it's seeing one or more updates every single week!

The ability to share materials...
Forum: Hero Lab Online Discussion December 11th, 2022, 01:15 PM
Replies: 5
Views: 2,475
Posted By Ryan F
Hey all, Thank you for letting us know about...

Hey all,

Thank you for letting us know about the situation, it sounds like there is a corner case we may not have foreseen with an Active session causing trouble. We are going to get the team to...
Forum: Army Builder December 9th, 2022, 05:55 AM
Replies: 10
Views: 10,574
Posted By Ryan F
Hey there, Dami is absolutely correct on...

Hey there,

Dami is absolutely correct on this, if we aren't replying to your messages it is because they aren't being delivered properly for one reason or another. Send out another message to the...
Forum: Hero Lab Online Discussion November 22nd, 2022, 01:50 PM
Replies: 1
Views: 2,424
Posted By Ryan F
Hey there, I'd like you to reach out to our...

Hey there,

I'd like you to reach out to our support email desk, the contact info for which you can locate in my signature. When you write the message just be sure to include as much context as you...
Forum: HLO - Pathfinder 2nd Edition November 12th, 2022, 09:13 AM
Replies: 1
Views: 1,392
Posted By Ryan F
There is not a feature to do this but it owes to...

There is not a feature to do this but it owes to the fact that PF2 just simply doesn't work this way.

If you're looking to make a customized NPC with abilities comparable to that of the various...
Forum: HLO - Pathfinder 1st Edition November 8th, 2022, 04:58 AM
Replies: 4
Views: 2,179
Posted By Ryan F
Hello, I believe you're talking about an...

Hello,

I believe you're talking about an issue that we recently targeted, one of our senior devs tackled the problem and goes over the specifics of what to do on the thread post that I'm linking...
Forum: HLO - Pathfinder 1st Edition November 7th, 2022, 01:41 PM
Replies: 1
Views: 1,595
Posted By Ryan F
Hey there, Please reach out to our support...

Hey there,

Please reach out to our support inbox, the contact address can be found in my signature and we will work with you to get a closer look.

Thanks!
Forum: HLO - Pathfinder 2nd Edition October 18th, 2022, 12:58 PM
Replies: 4
Views: 1,845
Posted By Ryan F
Yup, Daniel has the right of it here. Just...

Yup, Daniel has the right of it here.

Just in case anyone here now or those who might find this later with a similar question I figure I might as well chip in a slightly more in-depth answer.
...
Forum: HLO - Pathfinder 2nd Edition October 6th, 2022, 09:46 AM
Replies: 5
Views: 3,096
Posted By Ryan F
Bandoliers, Pouches, Pockets, and other items...

Bandoliers, Pouches, Pockets, and other items that were part of the first printing for PF2 were essentially removed given that their functionality of them was essentially eliminated altogether as the...
Forum: Hero Lab Discussion October 6th, 2022, 08:16 AM
Replies: 57
Views: 21,675
Posted By Ryan F
Hey there everyone, As promised I am back...

Hey there everyone,

As promised I am back again today to provide an update on the situation since I just got off the line with our team who have informed me that as of this morning there is a new...
Forum: Hero Lab Discussion October 5th, 2022, 01:35 PM
Replies: 57
Views: 21,675
Posted By Ryan F
Hey there all, I just wanted to pop my head...

Hey there all,

I just wanted to pop my head in and give something of an update on the situation. We have been in touch with Apple regarding the problem and have been advised that this kind of...
Forum: HLO - Pathfinder 2nd Edition October 5th, 2022, 01:26 PM
Replies: 1
Views: 837
Posted By Ryan F
Hello, Please reach out to the email address...

Hello,

Please reach out to the email address you'll find in my signature with the same information, I have some more info I'd like to gather from you, and doing so directly is far more secure and...
Forum: Hero Lab Online Discussion October 5th, 2022, 01:17 PM
Replies: 1
Views: 2,352
Posted By Ryan F
Hey there, That sounds like a bonafide bug...

Hey there,

That sounds like a bonafide bug to me, do us a favor and send a message to the support email address you'll find in my signature and we will work on gathering some more info from you...
Forum: Hero Lab Discussion September 19th, 2022, 05:50 AM
Replies: 57
Views: 21,675
Posted By Ryan F
Hey there everyone, I just wanted to pop in...

Hey there everyone,

I just wanted to pop in here to let you all know that the issue with the newer Mac OS and Hero Lab Classic is a known problem, in large part, this is due to users like...
Forum: HLO - Pathfinder 2nd Edition September 8th, 2022, 04:23 PM
Replies: 6
Views: 2,033
Posted By Ryan F
This is a Heritage in PF2, choose Human (Or...

This is a Heritage in PF2, choose Human (Or enable the other races as half-elves/orcs option in settings) and then you'll be able to add this via the Heritage Table in the same Ancestry Tab.
Forum: HLO - Pathfinder 1st Edition August 31st, 2022, 05:29 AM
Replies: 2
Views: 1,915
Posted By Ryan F
Hey there, That sounds like a bug to me, for...

Hey there,

That sounds like a bug to me, for sure. Do us a favor and reach out to the email address you'll find in my signature and send us an email with any and all context you can muster....
Forum: HLO - Pathfinder 2nd Edition August 25th, 2022, 01:15 PM
Replies: 10
Views: 5,123
Posted By Ryan F
Hey all, I hear you loud and clear and I'm...

Hey all,

I hear you loud and clear and I'm actually writing this up as a formal feature request so that the whole team has it in front of them as well as notifying the developers of the...
Forum: Hero Lab Online Discussion August 20th, 2022, 09:07 AM
Replies: 1
Views: 2,362
Posted By Ryan F
At this point in time, we haven’t completely...

At this point in time, we haven’t completely finished ironing out all the little details with regard to how the Vault is going to work yet but we’ll be releasing more information on how we plan on...
Forum: HLO - Pathfinder 2nd Edition August 13th, 2022, 07:07 AM
Replies: 14
Views: 3,916
Posted By Ryan F
At this point in time, we haven’t completely...

At this point in time, we haven’t completely finished ironing out all the little details with regard to how the Vault book access works yet but we’ll be releasing any of the access and possible...
Forum: HL - Pathfinder Roleplaying Game August 13th, 2022, 06:37 AM
Replies: 2
Views: 1,673
Posted By Ryan F
Hey there, The best thing you could do is...

Hey there,

The best thing you could do is contact us at our support email which you can locate in my signature, this information is fantastically comprehensive, but generally speaking, bugs and...
Forum: HLO - Pathfinder 2nd Edition August 11th, 2022, 04:28 PM
Replies: 14
Views: 3,916
Posted By Ryan F
Hey folks, This system of viewing that kind...

Hey folks,

This system of viewing that kind of information is part of a general overhaul that is actually already underway whereby the rules can be looked up directly by way of the newly...
Showing results 1 to 25 of 174

 
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