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Forum: Hero Lab Online Discussion August 14th, 2018, 05:23 PM
Replies: 5
Views: 121
Posted By rob
There's quite a few things we want to...

There's quite a few things we want to refine/improve regarding gear and containment. Please don't hesitate to make suggestions!
Forum: Hero Lab Online Discussion August 14th, 2018, 05:21 PM
Replies: 1
Views: 54
Posted By rob
I believe that I got to the bottom of the issue....

I believe that I got to the bottom of the issue. It was unique to your situation and not a general problem. Please see my reply to your thread about the password reset not working.
Forum: Hero Lab Online Discussion August 14th, 2018, 05:19 PM
Replies: 9
Views: 334
Posted By rob
Done!

Done!
Forum: Hero Lab Online Discussion August 14th, 2018, 05:05 PM
Replies: 4
Views: 84
Posted By rob
Hi Apneal, I'm sorry for the frustrations...

Hi Apneal,

I'm sorry for the frustrations and inconvenience that this problem has caused.

After you reported your problem, we fully re-tested the password reset mechanism. It worked smoothly....
Forum: Hero Lab Online Discussion August 13th, 2018, 02:05 AM
Replies: 46
Views: 1,198
Posted By rob
NOTE TO EVERYONE: As valuable as this dialog...

NOTE TO EVERYONE:

As valuable as this dialog is, I also have a ton of development work I need to do. I spent a huge chunk of the last few days writing the initial post and responding to all the...
Forum: Hero Lab Online Discussion August 13th, 2018, 01:59 AM
Replies: 46
Views: 1,198
Posted By rob
Tim/Josh: If you guys didn't ask the...

Tim/Josh:

If you guys didn't ask the questions, then I'm sure someone else would have. So it's water under the bridge now...
Forum: Hero Lab Online Discussion August 13th, 2018, 01:57 AM
Replies: 46
Views: 1,198
Posted By rob
Doing this on a group-by-group basis within...

Doing this on a group-by-group basis within HLClassic relies on each gaming group having someone knowledgeable enough to manage everything for the group. It also requires the entire group to trust...
Forum: Hero Lab Online Discussion August 12th, 2018, 10:59 PM
Replies: 46
Views: 1,198
Posted By rob
See my reply to Tim above for a lot of context. ...

See my reply to Tim above for a lot of context.



The decision to "go quiet" was a collective one. It's quite possible that it was a poor decision - hindsight is 20/20, as they say - but we were...
Forum: Hero Lab Online Discussion August 12th, 2018, 10:44 PM
Replies: 46
Views: 1,198
Posted By rob
Sorry for resurrecting bits of your post, Tim,...

Sorry for resurrecting bits of your post, Tim, but you raised some valid points, and Josh’s post kinda ties in, so I’m just going to bite the bullet and provide some answers. I really didn’t want to...
Forum: Hero Lab Online Discussion August 12th, 2018, 05:32 PM
Replies: 6
Views: 265
Posted By rob
That sounds bad. It also differs from the report...

That sounds bad. It also differs from the report of someone else in another thread that sounded like the WiFi performance was reasonable. I wish I remembered where that post was, since I'd like to...
Forum: Hero Lab Online Discussion August 12th, 2018, 05:23 PM
Replies: 3
Views: 121
Posted By rob
Hmm. That's concerning. I just looked things up...

Hmm. That's concerning. I just looked things up using the email address associated with your forums account, and I'm not see that on our end. According to our records, your order ending in "708" was...
Forum: Hero Lab Online Discussion August 12th, 2018, 11:39 AM
Replies: 46
Views: 1,198
Posted By rob
Sorry about that! I misinterpreted the "anymore"...

Sorry about that! I misinterpreted the "anymore" when you said "I'm not an Android user (anymore)". :)



Fair points.

With the iPad, the reason we never added more game systems is because...
Forum: Hero Lab Online Discussion August 12th, 2018, 10:44 AM
Replies: 46
Views: 1,198
Posted By rob
That is absolutely correct. Using the Authoring...

That is absolutely correct. Using the Authoring Kit, anyone could create their own version of the Starfinder game system (or Pathfinder 2nd Edition). And those data files could then be shared with...
Forum: Hero Lab Online Discussion August 12th, 2018, 10:38 AM
Replies: 46
Views: 1,198
Posted By rob
There's an old adage about "lies, damn lies, and...

There's an old adage about "lies, damn lies, and statistics" (popularized by Mark Twain). There are different statistics on how pervasive the internet is today, and there are even more diverse...
Forum: Hero Lab Online Discussion August 11th, 2018, 02:20 PM
Replies: 46
Views: 1,198
Posted By rob
I think the "snapshot" feature we'll be putting...

I think the "snapshot" feature we'll be putting into place shortly (#12) ought to provide almost exactly what you're describing. You'll be able to bounce around the existing character freely, with...
Forum: Hero Lab Online Discussion August 11th, 2018, 01:37 PM
Replies: 3
Views: 121
Posted By rob
The second (and subsequent) game systems are $10...

The second (and subsequent) game systems are $10 cheaper than the initial product purchase. As such, they don't include any additional server access time.

Hope this helps!
Forum: Hero Lab Online Discussion August 11th, 2018, 10:25 AM
Replies: 1
Views: 76
Posted By rob
1. Start by going to main login screen:...

1. Start by going to main login screen: https://herolab.online/login (You may need to logout first)

2. On the login screen, click the "Create an account or activate a product code" button

3....
Forum: Hero Lab Online Discussion August 11th, 2018, 10:15 AM
Replies: 25
Views: 1,239
Posted By rob
PF2 impacted everything (Starfinder, PF1,...

PF2 impacted everything (Starfinder, PF1, Shadowrun, etc.) because we had such a small time window into which to make it happen for GenCon. Now that PF2 is largely in place, we'll be finishing up the...
Forum: Hero Lab Online Discussion August 11th, 2018, 10:07 AM
Replies: 11
Views: 275
Posted By rob
Thanks for the feedback! We'll go back and huddle...

Thanks for the feedback! We'll go back and huddle on these concerns to see if we can make some adjustments!

In addition, some of you may find a new thread I just created of interest, as it seeks...
Forum: Hero Lab Online Discussion August 11th, 2018, 09:52 AM
Replies: 39
Views: 1,200
Posted By rob
Many of you may find the new thread I just...

Many of you may find the new thread I just created of interest, as it seeks to provide some insight into our "vision" with HLOnline and touches on some of the comments and concerns made upthread....
Forum: Hero Lab Online Discussion August 11th, 2018, 09:46 AM
Replies: 46
Views: 1,198
Posted By rob
Lightbulb Whys and Wherefores - Some HLO Insights

There’s been some discussion between those who welcome the new HLOnline model and those who dislike it, and this dialog has uncovered a variety of areas where misconceptions appear to exist. My...
Forum: Hero Lab Online Discussion August 9th, 2018, 10:42 PM
Replies: 5
Views: 198
Posted By rob
The stuff that Shadow has done is absolutely...

The stuff that Shadow has done is absolutely amazing! He's been a huge boon to HL in many, many ways! :)

Thank you, Shadow! :)
Forum: Hero Lab Online Discussion August 9th, 2018, 10:39 PM
Replies: 20
Views: 445
Posted By rob
A lot more stuff will be appearing in a release...

A lot more stuff will be appearing in a release early next week. We considered putting something out tomorrow, but we opted for caution. :)
Forum: Hero Lab Online Discussion August 9th, 2018, 10:37 PM
Replies: 11
Views: 275
Posted By rob
We provided those to people who had already...

We provided those to people who had already purchased the core package for the game system. In this case, it IS the core package. And anyone who purchases it will get ongoing updates as Paizo revises...
Forum: Hero Lab Online Discussion August 9th, 2018, 04:36 PM
Replies: 11
Views: 275
Posted By rob
Please outline the capabilities you are expecting...

Please outline the capabilities you are expecting from a free demo of the product. As @ShadowChemosh outlined, we currently support creating a fully functional starting character. This is how...
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