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Forum: HLO - Pathfinder 1st Edition Today, 08:36 AM
Replies: 61
Views: 3,557
Posted By Ryan F
Hello dballing, I think that I can shed some...

Hello dballing,

I think that I can shed some light on things but this requires going into detail regarding your private Account details and transactions so I'm going to kindly ask that you reach...
Forum: HLO - Pathfinder 1st Edition January 5th, 2021, 08:39 AM
Replies: 8
Views: 292
Posted By Ryan F
That is correct. Purchases are mirrored in both...

That is correct. Purchases are mirrored in both Hero Lab Online and Hero Lab Classic wherever and whenever possible. It won't matter what order you buy the Content or Migration in, the idea is that...
Forum: HLO - Pathfinder 1st Edition January 2nd, 2021, 08:39 AM
Replies: 8
Views: 292
Posted By Ryan F
Since you have successfully migrated you should...

Since you have successfully migrated you should find that all purchases for the PF 1st Ed material are unlocked in both Hero Lab Classic as well as in Hero Lab Online. As before, any user will still...
Forum: HLO - Pathfinder 2nd Edition December 31st, 2020, 07:01 AM
Replies: 2
Views: 170
Posted By Ryan F
Hey there, I'm not sure how feasible this...

Hey there,

I'm not sure how feasible this might be from a technical or layout perspective but I'm going to run this by the team to see if this is something we might be able to squeeze in should...
Forum: HLO - Starfinder November 25th, 2020, 11:03 AM
Replies: 5
Views: 1,538
Posted By Ryan F
Hey everyone. We have our team taking a hard...

Hey everyone.

We have our team taking a hard look at what is going on with this and I wanted to leave a note here and thank everyone who reached out to us in support.

There are indeed a number...
Forum: Hero Lab Online Discussion October 2nd, 2020, 12:00 PM
Replies: 3
Views: 1,208
Posted By Ryan F
Hello AwakenedSpirit, The Device Nickname...

Hello AwakenedSpirit,

The Device Nickname field can be filled out however you choose as long as you ensure that each different Browser or Device you access Hero Lab Online from uses a unique...
Forum: HL - D&D 5th Edition SRD September 24th, 2020, 04:49 PM
Replies: 4
Views: 1,367
Posted By Ryan F
Rest in peace, Boris. ...

Rest in peace, Boris.

...
Forum: HLO - Pathfinder 2nd Edition September 24th, 2020, 03:40 PM
Replies: 4
Views: 1,350
Posted By Ryan F
Just an update for this thread. Our team...

Just an update for this thread.

Our team targeted this issue with our most recent update and this issue has been resolved. Our sincere gratitude, espescially to those of you who wrote to us via...
Forum: HLO - Pathfinder 2nd Edition September 23rd, 2020, 11:16 AM
Replies: 4
Views: 1,350
Posted By Ryan F
Hey all, With the help of some additional...

Hey all,

With the help of some additional user feedback through our formal bug report system we have reproduced this issue and after discussing it with our team we believe we have a much better...
Forum: HL - Pathfinder Roleplaying Game September 21st, 2020, 02:28 PM
Replies: 2
Views: 713
Posted By Ryan F
Hello Darius, I'm a bit unclear as to the...

Hello Darius,

I'm a bit unclear as to the request due to the limitations imposed by the Black Blade feature defining it as taking the form of a very small segment of weapons, none of which are...
Forum: HL - D&D 5th Edition SRD September 21st, 2020, 11:29 AM
Replies: 4
Views: 1,367
Posted By Ryan F
Hello, I think that this is going to depend...

Hello,

I think that this is going to depend on how the Class, Class Features, Spells, and generally how the Familar was granted to the PC in the first place. For a Wizard who has added the Find...
Forum: Hero Lab Online Discussion September 16th, 2020, 10:35 AM
Replies: 4
Views: 1,394
Posted By Ryan F
Hello deanepuddle, That doesn't sound like...

Hello deanepuddle,

That doesn't sound like the correct behavior and we've seen other reports of this at our support desk as well which have similar symptoms so we have the team taking a close look...
Forum: Hero Lab Online Discussion September 11th, 2020, 09:47 AM
Replies: 3
Views: 1,074
Posted By Ryan F
Hello DarkKnight, I see that you wrote to us...

Hello DarkKnight,

I see that you wrote to us in support and after checking here and reproducing the issue I wanted to be sure to let it be known publicly that we see the same issue for joining a...
Forum: Hero Lab Online Discussion August 27th, 2020, 05:25 PM
Replies: 7
Views: 956
Posted By Ryan F
That's because that isn't just a Hero Lab Online...

That's because that isn't just a Hero Lab Online Account Management system or webpage, both Realm Works and Hero Lab Online use the same modern Username Account Administration method, unlike the much...
Forum: Hero Lab Online Discussion August 27th, 2020, 11:55 AM
Replies: 7
Views: 956
Posted By Ryan F
Slight correction to what dacoobob said, The...

Slight correction to what dacoobob said,

The Paizo Account Linkage function is NOT there for future functionaltiy for Hero Lab Online in any way, shape, or form.

It exists to support the Realm...
Forum: HLO - Pathfinder 2nd Edition August 16th, 2020, 01:17 PM
Replies: 2
Views: 1,150
Posted By Ryan F
This is done via the "Generate statblock..."...

This is done via the "Generate statblock..." function from the same menu that you access the Print Feature, the gearwheel in the upper-right corner.

There are options to generate and copy the as...
Forum: HLO - Pathfinder 2nd Edition August 16th, 2020, 09:43 AM
Replies: 1
Views: 835
Posted By Ryan F
Please send us an email to <support@wolflair.com>...

Please send us an email to <support@wolflair.com> with a copy of the PDF you're being provided with along with a screenshot of the options you have configured prior to generating this and we'll...
Forum: Hero Lab Online Discussion August 16th, 2020, 09:41 AM
Replies: 9
Views: 1,742
Posted By Ryan F
Hey all, I'm trying to look into this but...

Hey all,

I'm trying to look into this but I'm not finding any trouble when pulling up the Signature Spell Descritpion Panel, I see the relevant dropdown selection menu appear below the Ability...
Forum: HL - Authoring Kit August 15th, 2020, 12:44 PM
Replies: 4
Views: 1,990
Posted By Ryan F
Hello, While the package was updated...

Hello,

While the package was updated recently and the name changed it is still available on the Purchase Optional Data Packages store page for Hero Lab Classic License Administration.

It is...
Forum: HLO - Pathfinder 2nd Edition August 7th, 2020, 09:20 AM
Replies: 3
Views: 971
Posted By Ryan F
Hey Ultra, If you could help us out by...

Hey Ultra,

If you could help us out by emailing a bug report via the Bug Report feature or just writing to <support@wolflair.com> I'd like to get my hands on what you see, add any and all context...
Forum: HLO - Pathfinder 2nd Edition August 6th, 2020, 05:32 PM
Replies: 3
Views: 887
Posted By Ryan F
You can use the Bug Report form or just write...

You can use the Bug Report form or just write directly to us from your own email address to: <support@wolflair.com>
Forum: HLO - Pathfinder 2nd Edition August 6th, 2020, 04:12 PM
Replies: 3
Views: 887
Posted By Ryan F
Sounds like a feature request to me, it's...

Sounds like a feature request to me, it's definitely something that isn't already in place but represents feature enhancement too.

Send in a report so I can get this started as a formal request...
Forum: HLO - Pathfinder 2nd Edition August 2nd, 2020, 10:33 AM
Replies: 1
Views: 755
Posted By Ryan F
Hello, Go ahead and send us an email to...

Hello,

Go ahead and send us an email to <support@wolflair.com> and we can get this reviewed in detail and help our team track it in the system. I'm looking at what you've mentioned and I too am...
Forum: HLO - Pathfinder 2nd Edition August 1st, 2020, 11:16 AM
Replies: 18
Views: 2,683
Posted By Ryan F
Hey Ron, Absolutley! I have tried to block...

Hey Ron,

Absolutley! I have tried to block off some extra time this week to be sure I'm keeping an eye on the forums so we can to to get on top of distinct issues as they arise with the influx of...
Forum: HLO - Pathfinder 2nd Edition August 1st, 2020, 10:29 AM
Replies: 9
Views: 1,308
Posted By Ryan F
Hey Lazar, Send us an email in support with...

Hey Lazar,

Send us an email in support with some screenshots of the various tables where the Class/Archetype Feats are added (Regardless of where they're added) and also the Zip file that includes...
Showing results 1 to 25 of 103

 
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