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Search: Posts Made By: Nan
Forum: Hero Lab Discussion April 9th, 2012, 06:42 PM
Replies: 7
Views: 2,575
Posted By Nan
Grand Moff Vixen

My name is Nancy and I work in the Support Dept. here at Lone Wolf Development. Can you send me a quick email with your name and email address. That way I can check to see if your email has been...
Forum: Website Problems, Comments and Suggestions June 19th, 2008, 10:52 AM
Replies: 4
Views: 2,098
Posted By Nan
No license yet...

Rob,

I have replied to him twice, the first time in March immediately after
his first email was received. I just replied to him again today
(forwarding my original message to him) and I am...
Forum: Website Problems, Comments and Suggestions June 17th, 2008, 05:39 PM
Replies: 4
Views: 2,098
Posted By Nan
No license yet...

Matthew,

OK, it has all been resent. Let me know if you have any problems
receiving it.

Nancy
LWD Sales/Support

On Jun 16, 2008, at 5:15 PM, wamwannabe wrote:
> I may have given you an...
Forum: Website Problems, Comments and Suggestions June 17th, 2008, 05:37 PM
Replies: 4
Views: 2,098
Posted By Nan
No license yet...

Matthew,

Thank you for your email and your order. Yes, your email address was
entered incorrectly. I will fix the address and sent it out to you
again. Thank you again, and please let me...
Forum: Website Problems, Comments and Suggestions May 23rd, 2008, 10:08 AM
Replies: 3
Views: 2,308
Posted By Nan
No license key

Alexander,

I am sorry that you have not received your license numbers. I checked
the support queue and do not have records of ever receiving an email
message from you. I will gladly take...
Forum: Website Problems, Comments and Suggestions May 8th, 2008, 05:32 PM
Replies: 2
Views: 2,495
Posted By Nan
Again - No License Key!

I am sorry for your dissatisfaction. I believe that a 24 hour turn-
around time for a support question is not a sign of bad service. We
work very hard at trying to keep a very high level of...
Forum: Army Builder March 29th, 2008, 09:14 PM
Replies: 2
Views: 1,901
Posted By Nan
Trouble with renewed license

Michael,

Thank you for your message. I am in the Customer Service Dept. and I
did reply to your message on 2/24. Check your email and see if you
find my reply, possibly it was filed in your...
Forum: Website Problems, Comments and Suggestions March 17th, 2008, 10:22 PM
Replies: 1
Views: 2,366
Posted By Nan
licenses re-activation

Devin,

Thank you for your message. I apologize for not getting back to you
until now. We have been swamped in the support department and I am
just getting to your email now. I will send your...
Forum: Website Problems, Comments and Suggestions February 29th, 2008, 01:00 PM
Replies: 1
Views: 2,151
Posted By Nan
No license key

Thank you for your message and your order. I will check into your
license number and email it right over to you. Please let me know if
there is anything that I can do to assist you further.
...
Forum: Website Problems, Comments and Suggestions December 19th, 2007, 04:49 PM
Replies: 8
Views: 3,509
Posted By Nan
No Licence Key Recieved

Paul,

Thank you for your email. I just resent your license information to
the correct email address, hopefully you have received it by now. If
you have not, please email me directly and I...
Forum: Website Problems, Comments and Suggestions October 8th, 2007, 10:45 PM
Replies: 4
Views: 2,903
Posted By Nan
No license key received

Thank you for your order and your email. Possibly your license
material was sent to your junk folder, so you might want to check
there. In the mean time, here are the numbers that you need to...
Forum: Website Problems, Comments and Suggestions October 8th, 2007, 02:25 PM
Replies: 6
Views: 3,369
Posted By Nan
Buying Software

Jonathan,

I checked on your order, and I see that the emails that were sent to
you were not able to be delivered for some reason so they were
returned to us. I am going to include your...
Forum: Website Problems, Comments and Suggestions August 30th, 2007, 10:11 PM
Replies: 6
Views: 3,369
Posted By Nan
Buying Software

Zach,

We were having problems with the server earlier today, but I do see
that your order did finally go through. Hopefully you received your
license information already. Please let me know...
Forum: Website Problems, Comments and Suggestions August 30th, 2007, 10:08 PM
Replies: 2
Views: 2,733
Posted By Nan
Flames of war

Thank you for your email! Please direct questions and problems with
the data files for a particular game system to the author of those
data files. Load the data files into AB, then go to the...
Forum: Army Builder February 11th, 2007, 07:59 AM
Replies: 8
Views: 2,947
Posted By Nan
No Response to Support Emails

John,

First off, my apologies for not getting back to you when you first
sent your message! I looked and could not find your messages any
where, only to find that they had been filed in my...
Forum: Website Problems, Comments and Suggestions January 12th, 2007, 10:50 AM
Replies: 3
Views: 4,078
Posted By Nan
A couple of questions

Paul,

Thank you so much for your message. I wanted to let you know that the
best place for you to get your questions answered is to post them and
watch the Support Forum. Up there you have...
Forum: Website Problems, Comments and Suggestions April 13th, 2006, 06:45 AM
Replies: 1
Views: 3,931
Posted By Nan
Army Builder 3

If the primary download is failing, it means something is wrong with
the connection between your computer (or ISP) and our hosting site.
Usually, these kinds of problems are temporary. If the...
Forum: Army Builder March 30th, 2006, 09:27 AM
Replies: 3
Views: 1,730
Posted By Nan
License Help

Marty,

Please send an email to me at support@wolflair.com with your license
number and I will gladly look into this for you. And like
InquisitorValdez stated, you do always have your free...
Forum: Army Builder January 4th, 2006, 06:25 PM
Replies: 2
Views: 1,806
Posted By Nan
problem with the december update

That error only occurs when you are using the WH40K data file. Make
sure that you down load the file that specifically says that it is
for AB3.1 in the description field. It is under the date...
Forum: Army Builder November 20th, 2005, 04:48 PM
Replies: 2
Views: 1,577
Posted By Nan
License reassigning issues and responses via email.

Nicolas,

I'm sorry that you have not been able to get up-and-running. I did
receive your email on November 11th at 1:16pm and I replied to you
the same day at 4:19pm (see below). I am sorry...
Forum: Army Builder September 26th, 2005, 12:23 PM
Replies: 1
Views: 1,679
Posted By Nan
Troy, Sorry that this message has gone...

Troy,

Sorry that this message has gone unanswered for so long. Since this issue appears to be directly related to the data file, I suggest that you post this question directly to the data file...
Showing results 1 to 21 of 21

 
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